Updated: 19 Nov 2008

HAFFA TRAINING COURSE ¡V OPEN FOR HAFFA MEMBERS ONLY

Cargo Claims Handling Course (CLMS)

Organizer / Registration/ Enquiry	Hongkong Association of Freight Forwarding And Logistics Limited (HAFFA) HAFFA Secretariat Address: 8/F, China Hong Kong Centre, 122-126 Canton Road, Tsim Sha Tsui Telephone: 2796 3121
Course Name	Cargo Claims Handling Course (CLMS)
Schedule	Course Code			Course Dates	Fee	Maximum seats	Enrollment Deadline		Enrollment Status *
	CLMS09	¡V	SS02	16-17 Sep 2008	HK$1,440.-	10	04 Sep 2008	(Thu)	Close Registration
	CLMS10	¡V	SS03	21-22 Oct 2008	HK$1,440.-	10	09 Oct 2008	(Thu)	Close Registration
	CLMS12	¡V	SS04	04-05 Dec 2008	HK$1,440.-	10	20 Nov 2008	(Thu)	Available
Co-organizer	SKY SAFE International Consultant Ltd. (SS)
Fees	HK$1,440.-
Venue	9/F Hong Kong School of Commerce Building, 79 Austin Road, Kowloon. (alternative: Hong Kong Scout Centre, Scout Path, Kowloon)
Course Objective	- The participant will learn the skills that will help to understand the legal requirements, cargo claim handling flow and preventive measures.
Content/Outline	- Understanding of the legal framework in air cargo business - Know obligations and right of a claimant - Understand shippers' needs and expectation to adjust your business strategic for immediate results - Know how to evaluate and process an effective claim - Documentation requirements - Handling processes - Case study - Preventive measures - Enhance your knowledge of the global cargo world and try to avoid business loss and/or legal costs
Medium of Instruction	Conduct in Cantonese with English reading materials
Target Participants	- HAFFA Members - Cargo services and operations managers - Claims handling personnel - Airline and cargo training managers
Assessment Requirement	Examination at the end of the course
Duration	2 days (09:00-17:00)

* Enrolment status will be updated on a weekly basis, if possible.
Status will be shown either in one of the following code: ¡§Available¡¨, ¡§Full¡¨, ¡§Closed Registration¡¨, ¡§Not Open for Registration¡¨ or ¡§Cancelled¡¨.

[Download HAFFA Training Program Enrolment Form] à [MS Word Format] / [PDF Format]

1. Enrolment Procedure:

a) Kindly complete the enrolment form and send in together with cheque payment made payable to ¡§HAFFA¡¨ (please write down your name and course code on the back of the cheque).

b) Letter of Acceptance with course details will be sent out by EMAIL Only either within 3 working days after the enrolment deadline, or once the course is full before the enrollment deadline. Please do not call the Secretariat before that day.

2. Remark

a) The date & time of receipt of the application by the HAFFA Secretariat will be taken as the official date & time of application.

b) In view of limited seats available, Members are advised that HAFFA would only accept applications as per the criteria listed herewith below:

¡P ONE application per course from each Member.

¡P Applications will be treated on a FIRST-COME-FIRST-SERVED basis upon receipt of payment.

c) Application is subject to HAFFA¡¦s approval. HAFFA reserves the right to reject any application in any circumstances and for whatever reasons. Submission of the enrollment form and cheque should NOT be construed as acceptance of admission.

a) Cheques are subject to bank clearance and receipts will then be issued.

b) Fax, e-mail and phone registration are NOT acceptable.

c) HAFFA reserves the right to cancel any of the classes above if there is insufficient enrolment or unforeseen difficulties arising from mounting the class(es).

d) HAFFA reserves the right to change the program contents, schedule or venue at any time and without prior notice if it so deems necessary. Those who would be affected by cancellation will be entitled to a full refund or a position on the next available class.

1. Cancellations/Refunds

An administration fee of HK$300.- will be charged for each amendment/cancellation made on the application ONCE the Acceptance Letter is issued. No guarantee on amendments could be made within 2 working days before the start of the course.

Cancellations/Change of Classes received, after application deadline and prior to the commencement of the course, will require to provide also a written explanation to HAFFA and co-organizer for approval. HAFFA/co-organizer may in its sole discretion and without assigning any reason for its decision approve or reserve a seat for the enrollee in future course or refuse any such application for cancellation.

After the commencement of the course, no refund will be given.

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