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Updated: 4 Sep 2017

Airfreight Best Practices Workshop Series


Course Leaflet & Application Form (Workshop 1-3)  [Click here]

Course Leaflet & Application Form (Workshop 5-6)  [Click here]

Target Participants:   All industry practitioners






Workshop 1:
Monitoring contractor performance

23 Oct 2017 (Monday)

Mr Tim Wong

9:00am to 5:00pm

PolyU HunghomCampus^

Workshop 2:
Handling customer complaints and claims

26 Oct 2017 (Thursday)


Mr Edwin Tsang

Workshop 3:
Establishing and maintaining relationship with business partners and customers

2 Nov 2017 (Thursday)

Workshop 4: 
Formulating air freight security standard (TBC)



Workshop 5: 
Conducting quality management audit
28 Sep 2017
Mr Peter Wong
Workshop 6: 
Forecasting future cargo volume and handling capacity
26 Sep 2017
Mr Edwin Tsang



Fee per Applicant  HK$650.- each workshop (or HK$419.- only after partial subsidy)#

#   Every participant may apply for a subsidy of HK$231 for each workshop (provided by Vocational Training Council-Transport Logistics Training Board "VTC-TLTB") via HAFFA if he/she:

(1) Has achieved an attendance of 80% or above; and

(2) Is currently employed in transport logistics company.

Please note that the subsidy is subject to the availability of the funding.

The application form for partial reimbursement and details will be sent to student during class.


Application Deadline

Workshop 1-3: 13 October 2017 (Friday)

Workshop 5-6: 15 September 2017 (Friday)


About the Speakers 

Mr Tim Wong

Upon graduating from The University of Hong Kong, Mr Wong joined the logistics industry in the year of 1986. He has 30 years of logistics experience covering air and ocean businesses. He has worked in Hong Kong, Singapore and Indonesia, and has more than 100 times duty travel to different parts of the world. Asia is his area of expertise but due to the frequent travels, he is also familiar with the business in United States and Europe. Recently Tim got his EMBA from The Chinese University of Hong Kong and is now the Deputy Director of an international freight company.

Mr Edwin Tsang

Mr Tsang obtained his master degree of Business in Logistics Management in 2004. He has over 38 years of experience in air cargo operations, mostly in the area of dangerous goods handling. He worked in Cathay Pacific Airways, Thai Airways and DHL Global Forwarding and is now the Senior Manager of a training institute. Since 2007, he has become a qualified instructor to conduct Dangerous Goods Awareness Course accredited by HKCAD for DHL in-house staff. He was also the Vice Chairman of Airfreight Sub-committee of Hongkong Association of Freight Forwarding and Logistics Ltd (HAFFA) from 2007-2013 and was responsible to liaise with cargo terminal operators, airlines and government bodies.

Mr Peter Wong

Mr Wong has over 40 years of experience in logistics industry. He worked in WTC logistics Limited and was the Regional Director of Morrison Express Company Limited and Expeditors Hong Kong Limited. He was also the Vice Chairman and Chairman of Hongkong Association of Freight Forwarding and Logistics Ltd (HAFFA) from 2007-2008 and 2009-2010 respectively.



Participant who has successfully completed all six workshops in the series (details of the other three workshops will be announced soon), as well as Modules 1 and 2 of the Vocational Training Programme, is eligible for a VTP Airfreight Diploma jointly issued by the CILTHK, HAFFA and LOGSCOUNCIL. 


Medium of Instruction

Experienced instructors from the industry will conduct the lecture in Cantonese.

For Further Information

For course registration
Institute for Entrepreneurship, The Hong Kong Polytechnic University

Address: Institute for Entrepreneurship, QR702, 7/F, Core R, The Hong Kong Polytechnic University, Hunghom, Kowloon, Hong Kong

Tel: 3400 2773     Fax: 2765 6323   

Website: http://www.polyu.edu.hk/ife



Method of Payment

Payment should be settled at the time of Programme application. Programme fees are not refundable except for unsuccessful applications or course cancellation.

Please send a crossed cheque (payable to "The Hong Kong Polytechnic University) together with the completed application from to the 
Institute for Entrepreneurship, QR702, Core R, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong



General Enquiry:

Institute for Entrepreneurship, PolyU

Tel: 3400 2773   Website: http://www.polyu.edu.hk/ife

HAFFA Secretariat

Tel: 2796 3121   Website: http://www.haffa.com.hk


Programme Contents

Workshop 1: Monitoring contractor performance

n   Selecting the most efficient contractor

n   Effective monitoring of contractor performance

n   Designing and preparing tenders

n   Preparing proposals

n   Formulating airfreight standard contract terms


Workshop 2: Handling customer complaints and claims

n   Handling customer complaints

n   Maintaining customer relationships

n   Handling freight problems caused by delay/cancellation of flights

n  Understanding air cargo insurance terms, the claim procedures and requirements of insurance companies, relevant legislation/international conventions

n  Understanding the cause of incident through different channels and collect relevant documents and information for lodging a claim

n   Handling claims


Workshop 3: Establishing and maintaining relationship with business partners and customers

n   Developing plans to establish and maintain cooperation relationships

n  Selecting strategies to maintain long-term relationships

n   Establishing appropriate communication channels for information exchange

n  Determining suitable aircraft and goods for delivery

n   Conducting Electronic Data Interchange (EDI) in the industry and with customers

n   Handling customer enquiries on air freight rate

n   Calculating commissions and concessions 


Workshop 5: Conducting quality management audit

n   Quality management, legal requirements and guidelines and operation flow of transport and logistics services 

n   Various types of audit methods and techniques

n   Areas in workflow of logistics services required for auditing

n   Site audit and audit reports

n   Remedial actions and suggestions for continuously improvement on audit exercise

n   Intellectual property and infringement act

n   On-the-job training for staff 


Workshop 6: Forecasting future cargo volume and handling capacity

n   Company's air cargo handling capacity

n   Statistical methods of data handling and forecasting

n   Reliability and application of information

n  Future throughput, degree of risk and solutions in operations and resources allocation

n   Budgeting

n   Emergency contingency procedures

n   Environmental management policy






 Typhoon Signal No. 8 or Black Rainstorm Warning Arrangement

The course will be postponed when a typhoon signal no. 8 is hoisted or a black rainstorm warning is issued.
For details, please visit the following website: http://www.polyu.edu.hk/ife/corp/en/corporate_training/bad_arrangement.php


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