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FAQs: Enrollment Q1 How can I apply for the course? I) Fill in the Pre-Enrollment Online Form II) An automatic email with your filled enrollment form will be sent to you by email. III) Please send by post the printed enrollment form together with a cheque made payable to "Hong Kong Association of Freight Forwarding and Logistics Limited" (write down your name and course code at the back of the cheque) to HAFFA.
Application will be treated on a first-come-first-served basis upon receipt of payment before lesson. The date & time of receipt of the application by the HAFFA Secretariat will be taken as the official date & time of application. Please note that the Application is subject to HAFFA's approval. HAFFA reserves the right to reject any application in any circumstance and for whatever reasons. Submission of the enrollment form and cheque is NOT construed as acceptance of admission. HAFFA reserves the right to cancel any class or postpone any class if there is insufficient enrollment or other unforeseeable difficulties hindering the organization of classes. HAFFA reserves the right to change the program contents, schedule, number of seats or venue at any time without prior notice if it deems necessary. Those who would be affected by cancellation will be entitled to a full refund or seat reservation for future courses. Q2 How do I enjoy the Member’s price? If you are a HAFFA Member Company, please select “HAFFA Member” and sign the enrollment form with your company chop.
If you are business partners of HAFFA members, you may enjoy HAFFA Member’s price through our Members' referral programme. To enjoy this benefit, you are required to follow the steps below:
• Fill in the HAFFA Pre-Enrollment Online Form and provide your referrer’s (HAFFA Member’s) Company name and its email. • An automatic email will be sent to your referrer. You may remind your referrer the need to reply that email within 5 working days for verification. • An automatic email with your filled enrollment form will also be sent to you by email. • After the completion of verification by your referrer, please mail the printed enrollment form together with a cheque made payable to "Hong Kong Association of Freight Forwarding and Logistics Limited" (please write down your name and course code at the back of the cheque) to HAFFA. Q3 Can I reserve a seat for the course? Seat can be reserved for 1 week via filling in the Pre-Enrollment Online Form. Q4 Can I pay in cash or cheque? Yes, you can pay in cash (except for HK$1,000 notes), company cheque or personal cheque (only for individual application). Official receipt will be enclosed with the certificate. Q5 How do I know if I have successfully enrolled in the course? Letter of Acceptance with course details will be sent out to you by EMAIL only either within 3 working days after the enrollment deadline, or once the course is full before the enrollment deadline. Q6 What do I need to bring to class? You must bring along your Hong Kong Identity Card and the Letter of Acceptance. You may be denied entrance to the classroom if you fail to bring your ID card and Letter of Acceptance OR if the validity of your ID is in question. You should also bring your own writing stationery.
Cancellations/ Amendment/ Refunds Q7 Can I modify the content of my application form? Amendment (except Change of Class and Cancellation) can be made only one (1) time FREE-of charge on the application when the Acceptance Letter is issued. After that, an administration fee of HK$100.- shall be charged for each amendment. No guarantee on any amendment could be made within 2 working days before the start of the course. Q8 Can I change the class that I enrolled? Change of Classes received, after
application deadline and prior to the commencement of the course, is required
to provide also a written explanation to HAFFA for approval. HAFFA may in its
sole discretion to approve or not and without assigning any reason for its
decision. An administration fee of HK$300.- shall be charged for each
request. No guarantee on any change of
classes could be made within 2 working days before the start of the course. Q9 Can I cancel my application? No, you cannot cancel your application after the Acceptance Letter is issued. No refund will be made in this case. Q10 Can I get a refund for not attending the course? No, after the commencement of the course, no refund will be given.
During the Course / Exam Q11 What if I am late for the course or I will be absent for a session of the course? If you have to be absent or late
from any session of the course, you must inform the course tutor by calling
HAFFA at tel:
27963121. Please note if your attendance
rate is less than 80% by lesson time (i.e., absent more than one day), you may
not be allowed to sit for the Examination. Q12 What if I am late for the Examination? You must report to the invigilator in the Examination centre in good time. No extra time for the Examination will be given for those who come late. If you are late for more than 15 minutes, you will not be allowed to take the Examination. Q13 Will the Class be cancelled under extreme weather conditions? No training class will be held when the typhoon signal No.8 or above / Black Storm Warning / "Extreme Condition" is hoisted. Classes will be postponed until further notice. (Kindly refer to the HAFFA website: Bad Weather - Class arrangement) Q14 Can I take the Examination paper out of the Examination centre during or after the Examination? No, you are NOT permitted to take the Examination paper(s) out of the Examination centre. Q15 Can I leave the Examination centre before the end of the Examination? You can only leave the Examination centre with the permission of the invigilator. If you leave the Examination centre without permission before the end of the Examination, you will NOT be permitted to re-enter the Examination centre and you will be totally disqualified for the Examination. Q16 Can I talk to other candidate(s) during Examination? No, you must not speak or communicate with any other candidate(s) during the Examination. If you are found guilty of dishonest conduct during the Examination, you will be instructed to leave the Examination centre immediately and be totally disqualified for the Examination.
Course Result Q17 When will I receive the result of my course? Notice of Result will be sent via
e-mail within
1 month. Q18 What if I fail the Examination? Can I ask for an appeal? If you fail the Examination, no certificate will be issued. Re-exam could be arranged one time FREE of charge within 1 month except for some unforeseeable circumstances. If you fail the Re-exam, you should register with HAFFA to arrange another Examination in the coming available slot at a fee. HAFFA’s decision on the Examination results shall be final. Q19 How/When do I collect my certificate? You can collect the certificate within
3 months from HAFFA office after receiving
the email notification of the Notice of Pass with the printed e-mail
notification and company chop. Kindly
note that HAFFA will only keep the certificate for 3 months after the date of
notification. After such, the certificate will be declared void for security
reasons without notification in advance.
Q20 How long does my certificate last?
The certificate does not carry a
validation period, i.e. no
expiration date. Q21 Can I apply for re-issuance of certificate? The original certificate will NOT
be re-issued under any circumstances. In case of loss, you may apply for
Certified True Copy of such certificate.
You are required to send a written
request to the HAFFA Secretariat with company chop and signature (individual
application: signature only) by email to training@haffa.com.hk.
Please indicate your name, course name, course date, course code and
declare loss of it. Request would only
be accepted within the expiry period of the certificate. If such certificate does not carry a
validation period, request would be accepted within 7 years from the completion
date.
A service charge of HK$300.- will
be imposed for request of re-issuance of certificate.
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